Support
Caireo (the Care Connect app) · we reply within 1–2 business days
Questions, bug reports or account help. Tell us your role (worker, participant or admin) and the name of your provider organisation so we can find you quickly.
Common questions
How do I sign in?
Use the email and password set up by your care provider organisation. If you were invited by email, follow the invite link to set your password. Forgotten it? Use Reset password on the login screen.
Why does the app ask for my location?
Location is requested only to verify that a support worker is at the participant's agreed address when starting a shift. It is used While Using the App only, and is never tracked in the background or between shifts.
How do I delete my account?
In the app, go to the Me tab → Settings (workers) or Account & settings (participants) → Delete account. This permanently removes your account and associated data.
Something is wrong with a shift or a claim.
Shift, roster and billing records are managed by your provider organisation. Contact your care coordinator first — they can correct a roster, approve a claim or reopen a timesheet. Email us if the app itself is misbehaving.
Privacy
Read the full policy at Caireo Privacy Policy. It covers what we collect, how location and push notifications are used, retention periods and how to delete your account.
About
Caireo is a care coordination and workforce tool for NDIS support workers, participants and coordinators. It is not a medical device and does not provide diagnoses. We operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
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